Privacy Policy

Last Updated: October 2026

At Ai Media Wave ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, why we collect it, how it is used, and your rights as a data principal. If you have questions or concerns about this policy, please contact us at contact@aimediawave.com.

This privacy policy applies to all information collected through our website at aimediawave.com and any related services, including our web development, SEO and digital marketing, AI chatbot development, and website management services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Fill in a contact or enquiry form on our website
• Request a project quote or discovery call
• Subscribe to our newsletter or updates
• Communicate with us by email, phone, or messaging platform

The personal information collected may include: your full name, business email address, phone number, company name, website URL, and a description of your project or enquiry.

1.2 Payment Data

If you make a payment for our services, payment transaction data (such as card details) is processed and stored exclusively by our payment processors, Razorpay and Stripe. We do not store full card numbers or payment instrument details on our servers. You can review each processor's privacy practices on their respective websites.

1.3 Automatically Collected Data

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address (anonymised where legally required)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Approximate geographic location (country/city level)

This data is collected through Google Analytics and helps us understand how visitors interact with our website so we can improve it.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiry and provide a project proposal, quote, or consultation.
• To deliver and manage our services — this includes communicating project updates, sharing deliverables, and coordinating with your team.
• To process payments and send invoices for services rendered.
• To send relevant communications — if you have opted in, we may send you service updates, industry insights, or promotional information. You can unsubscribe at any time.
• To improve our website and services using aggregated, anonymised analytics data.
• To comply with legal obligations including tax record-keeping and regulatory requirements.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — for marketing communications and newsletter subscriptions, where you have explicitly opted in.
• Contractual necessity — for processing data required to deliver the services you have engaged us to provide.
• Legitimate interests — for analytics and service improvement, where such processing does not override your fundamental rights.
• Legal obligation — for data we are required to retain for tax and regulatory compliance.

4. Data Sharing and Third Parties

We do not sell your personal data to any third party. We share data only with trusted service providers who assist us in operating our business, including:

• Razorpay and Stripe — for payment processing
• Google Analytics — for website analytics (anonymised data)
• Cloud hosting providers — for website and application hosting
• Project management and communication tools (e.g., Slack, Trello, GitHub) — for project delivery

All third-party service providers are contractually required to keep your data confidential and to use it only for the specific purpose for which it was shared.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry data from contacts that do not become clients is typically deleted after 24 months. Client project data and financial records are retained for a minimum of 7 years to comply with tax and accounting regulations.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access — request a copy of the personal data we hold about you.
• Right to Correction — request that inaccurate or incomplete data be corrected.
• Right to Erasure — request deletion of your personal data, where we are not legally required to retain it.
• Right to Restrict Processing — request that we limit how we use your data in certain circumstances.
• Right to Withdraw Consent — withdraw marketing consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at contact@aimediawave.com with the subject line "Data Rights Request". We will respond within 30 days.

7. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data, including:

• HTTPS encryption for all data transmitted to and from our website
• Encrypted storage for sensitive credentials and API keys
• Access controls limiting data access to authorised team members only
• Regular security audits as part of our website management practices

No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

8. Compliance with India's DPDP Act

Ai Media Wave aligns its data processing practices with India's Digital Personal Data Protection (DPDP) Act, 2023. This includes obtaining consent before processing personal data of Indian residents, providing clear and accessible privacy notices, and honouring data principal rights. If you believe we have not adhered to these obligations, you may contact our Privacy Officer at contact@aimediawave.com.

9. Common Questions

10. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

Ai Media Wave
Email: contact@aimediawave.com
Phone: +91 702 622 7726
Brigade Tech Park, Whitefield, Bengaluru, Karnataka 560066, India